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Shipping & Returns

SHIPPING INFO

All orders by the close of business at 5p.m. will be processed immediately and ship out in 24 hours. Our teas, except samplers, are all in the original vacuum packages (however teas like Bai Hao oolong or BaoZhong are not suitable to use vacuumas it would break the leaves). We take great care to pack your order to ensure you have a happy "unpacking" experience!

Since May/2005, we have decided to offer international US$5 flat rate shipping:

Flat Rate (US and World-wide): US$5.00 by USPS Priority Mail to all US destinations, and US$5.00 by USPS Global AirMail Parcel to worldwide destinations. US customers can expect to receive their order in 3~4 working days. International customers usually can receive their order in 10 days.

UPS (World-wide Delivery): for who need to have extra swift delivery, please use this option.




RETURN POLICY

If our teas/teawares/ceramics do not live up to your expectations, we will do 100% refund for you, no question asked.

On yixngs and other ceramics, we take extra car to pack them - as we love them as much as you do. Once you receive your ceramics order, please open the parcel asap. If the pieces are broken during shipping, we take full responsibility and offer you 100% refund immediately. But please inform us within 7 days since you receive your order.

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